Terms and Conditions & Right of Withdrawal

Terms and Conditions (GTC)


 § 1. Seller


This website is operated by:


THE PSYCHOPOMP -Owner: Manuela D'Annunzio

Göglstraße 2/2

3500 Krems an der Donau- Austria

Commercial Register Number: 109853F03

VAT number: AT U65587224


. Throughout the site, the terms “we”, “us” and “our” refer to The Psychopomp. The Psychopomp offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here, including those additional terms and conditions and policies referenced herein and/or available by hyperlink.


 § 2. Scope

These general terms and conditions apply to all legal transactions between the seller (We) and a consumer(User) (according to § 13 BGB a "natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity").


 § 3. Completion of the contract and storage of the text of the contract


The provisions of these GTC apply to orders placed by consumers via the website www.thepsychopompshop.eu of the online shop The Psychopomp. They also apply to orders for our goods from online marketplaces and classifieds portals (e.g. eBay Kleinanzeigen and similar). In these latter cases, our advertisements will always contain a reference - in the form of, for example, a link to this page - of these terms and conditions.

The contract is concluded with the seller (us) (see § 1).The presentation and description of the goods on the shop's website www.thepsychopompshop.eu (and wherever else our products are offered) does not constitute a contractual offer. By ordering a product by clicking on the "Buy" button at the end of the ordering process (the order follows via e-mail or private messages on online Market portals), a consumer makes a binding offer to conclude a purchase contract. The purchase contract is concluded only when the seller (we) sends the ordered goods and the consumer receives an email with the confirmation of the shipment and the tracking number or link to the tracking page. The automatic transmission of the order confirmation by e-mail is for information only and does not constitute acceptance of the offer.

How come? Because although the stock of our products is carefully checked, an error can occur - even if only in exceptional cases - and one of the products ordered by the buyer is no longer available or was for example given the wrong volume number on our website, or a technical error can still happen. Should this happen, you will receive a notification and of course a refund.

The text of the contract is saved with orders. Buyers will receive an email with the order details and the applicable terms and conditions. After the conclusion of the contract, the order data can no longer be viewed online.


 § 4. Payment


VAT tax and other price components are included in the stated prices. Shipping costs are not included in the displayed price and may be additional.

The following payment options are available to consumers:

For EU customers:

  • PayPal
  • Payment in advance (bank transfer)

 For non-EU customers (third countries):

  • Paypal


§ 5. Delivery, Delivery Restrictions


Delivery takes place within max.2 working days, unless the description of a selected product explicitly states otherwise.

In the case of payment by PayPal or Sofort, this period begins on the day after the payment order has been issued. Please note that in the case of bank transfer (payment in advance), the goods will be sent after receipt of payment. This can take 2-4 days for a transfer from non-Austrian EU countries.

§ 6 .Retention of title

The Seller (We) retains title to the goods until the purchase price has been paid in full.


§ 7. Prices/Shipping


The prices include VAT.

The displayed product prices do NOT include the shipping costs (which are only added at check-out) or other costs (e.g. customs duties or other import taxes for orders from non-EU countries).


Only for customers from non-EU countries:**

**Customs duty and import taxes are the responsibility of the consumer and are usually paid upon receipt of the package. We have no influence on these, as they are calculated directly by customs in the receiving country and can vary depending on the value of the goods and the receiving country. It is therefore your duty to find out in advance which customs tariffs and laws apply in your country.


Shipping and delivery are via the parcel service or Austrian Post. Please note that our goods are only sent insured and can be tracked with a tracking number.

The goods travel at the risk of the buyer(You). We (Seller) are not responsible for any delay in delivery if it depends on the post office or courier company. Likewise, we (Seller) are not responsible for non-deliveries due to natural disasters, epidemics, war in your country or in one of the intermediate countries that the sender crosses to reach you.

For more information on shipping costs, please see the Shipping Information page.

 § 8. Right of Withdrawal

You (buyer) have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.


In order to exercise your right of withdrawal, you must contact us:


The Psychopomp by D'Annunzio Manuela

Göglstraße 2/2

3500 Krems an der Donau- Austria

Email: thepsychopomp.shop@gmail.com

Telephone +43 69919101865,



by means of a clear declaration (e.g. a letter sent by post, an e-mail or a contact form on the website) to withdraw from this contract. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

You must return the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.


You (buyer) bear the direct costs of returning the goods. An exception is an error on our part (e.g. we accidentally sent you the wrong product or the product arrives damaged). In these cases, please explain the problem explicitly when contacting us.


If you withdraw from this contract, we (seller) shall reimburse you for all payments we have received from you, including delivery costs* (excluding any additional costs, e.g. customs duties and import taxes). The refund will be made within 7 days: For this refund, we use when possible the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.



In case of returning only part of the order placed (e.g. purchase of two books and only one returned):


1) When buying from Austria, Germany. Hungary, Czech Republic, Slovakia, Slovenia and Italy, which have fixed shipping costs (flat rate) regardless of quantity and weight, shipping costs will not be reimbursed.

2) For purchases from all countries -other than those listed in point 1)- for which shipping costs are calculated by weight, only part of the shipment will be reimbursed, just in case the returned products, due to their weight, require the performance of a higher shipping cost category have accomplished. In the event that even without the returned products but only with the products you kept, the shipping costs would have remained the same, the shipment will not be refunded.


There is no right of withdrawal for contracts for CDs, Blu-Rays, DVDs if the delivered items have been unsealed by the seller  (e.g. new manga books that are brought to market sealed by the publisher.)


The buyer must respond with a loss in value of the goods when this loss in value is attributable to improper use of the object or negligence attributable to the customer. (For example liquid damage to a book, or damage to the cover or pages due to neglect or because the returned item has been badly packaged by you.

 § 9. Warranty and Liability

The seller (we) is also not liable for the content of the purchased item, in particular the formal or substantive correctness and legality of the statements, texts, images, audio or video recordings, instructions, etc.

Use of this website is at your own risk. The seller assumes no liability for constant availability, nor for the published contributions, offers, services and services with regard to correctness, completeness and functionality. The warranty is based on the statutory provisions. Any liability for damage arising directly or indirectly from the use of this website is excluded.

This website and the associated services are operated with the utmost care, reliability and availability. For technical reasons, however, it is not possible for these services to be accessible without interruption, for the desired connections to always be established, or for stored data to be retained under all circumstances. The constant availability can therefore not be guaranteed. IP connectivity to other network operators is provided as far as possible. Any liability for problems caused by the networks of third parties is excluded.


The use of other networks is subject to the terms of use of the respective operator. In the event of force majeure, strikes, restrictions on the services of other network operators or repair and maintenance work, there may be restrictions or interruptions, with no liability being assumed for such failures.

 § 10. Copyright

All content on this website are copyrighted. Texts, images, graphics, sound, animations and videos are protected by copyright and other protective laws. The content may not be copied, distributed, modified or made accessible to third parties for commercial purposes. Any use (storage in databases, duplication, distribution, processing and any form of commercial use as well as disclosure to third parties - also in parts or in revised form) without the consent of the owner is prohibited.


§ 11. Privacy Policy

Please read the page: Privacy Policy


§ 12. Place of Jurisdiction, Choice of Law, Miscellaneous

 The place of jurisdiction for all disputes arising from this contract is the court that is locally and factually responsible for Vienna, except in the cases according to. In this case, our authority to appeal to another court responsible for the customer remains unaffected.


 The EU Commission provides an internet platform for the online settlement of disputes (so-called "OS platform"). The OS platform serves as a point of contact for the out-of-court settlement of disputes relating to contractual obligations arising from online sales contracts. The OS platform can be reached via the following link: